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Delivery Excellence Lead
4 hours ago
We are seeking a highly skilled Delivery Excellence Lead to join our Consumer Direct Interaction Experience (CDI XO) team. This role will oversee the end-to-end software delivery lifecycle, ensuring seamless execution from planning to operations.
About the Role:
- Oversee the Software Development Life Cycle (SDLC) from planning to release of all Major Projects & Programs run by CDI XO.
- Act as the pivotal orchestrator, managing dependencies between product areas to ensure cohesive, end-to-end delivery from providing an overall program oversight.
- Liaise closely with product and engineering teams to gather planning inputs, ensuring alignment on priorities and timelines.
- Maintain the delivery organization's absolute mandate of on-time and quality deliveries, reinforcing credibility and stakeholder trust.
- Collaborate closely with program managers to align on transformation efforts in markets and commercial areas.
- Ensure clarity through robust status reporting and high-level stakeholder management, fostering transparency and trust across the organization.
- Proactively identify and manage risks and issues across the life-cycle of build, test & release, driving timely resolutions to avoid surprises.
- Drive technical decisions and define delivery strategies, ensuring alignment with business objectives and delivery timelines.
- Provide leadership in embracing the agile product operating model, embedding product-centric ways of working while maintaining a focus on quality and timelines.
Requirements:
- Minimum of 10 years of experience in software delivery management, with a strong track record in delivering complex CRM programs.
- Prior experience as a project or program manager leading IT Projects in large enterprises.
- Deep understanding of SaaS and cloud-native technologies, with hands-on experience transitioning to an API-first architecture.
- Proven expertise in managing large, diverse software teams and orchestrating dependencies across product areas for cohesive planning and execution.
- Strong ability to liaise effectively with product and engineering organizations, IT & Business and integrating planning inputs to drive delivery success.
- Knowledge of B2C, D2C, and aftermarket sales and service processes, with a strong understanding of the consumer journey.
- Experience working with Scaled Agile Framework (SAFe) to drive collaboration and efficiency across agile teams.
- Exceptional stakeholder management and communication skills, capable of aligning technical teams and senior business leaders.
- Strong risk and issue management capabilities, ensuring proactive identification and mitigation to support smooth delivery.
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