Pharmacovigilance Engagement Professional

5 days ago


Uppsala, Uppsala, Sweden Uppsala Monitoring Centre Full time

At Uppsala Monitoring Centre (UMC), we are committed to developing, supporting, and expanding the field of pharmacovigilance science and practice. As a WHO Collaborating Centre, we contribute to safer, more informed patient care by examining the potential adverse effects of medicines and vaccines.

We seek a dynamic, multilingual Customer Engagement Specialist to join our External Engagement department. This team offers solutions for the secure exchange and global use of pharmacovigilance data, managing the entire customer journey from awareness to retention.

Key Responsibilities:
  • Supporting new business opportunities
  • Selling UMC products
  • Strengthening existing relationships for continued product use
  • Contributing to customer engagement strategies
  • Assisting in the sales process
  • Collaborating with other departments on related projects

As a Customer Engagement Specialist, you will interact with customers daily, building strong relationships and improving processes using new technologies. You will assist in selecting products, highlighting their value, and coordinating activities as needed.

Requirements:
  • Bachelor's degree in business administration or natural sciences
  • Experience in B2B sales/support and/or life sciences industry
  • Project management and client-facing experience
  • Familiarity with MS Office, CRM systems, and relevant software
  • Fluent English and native proficiency in one of French, Arabic, Chinese, Japanese, Spanish, or Portuguese

You must be a positive, organised team player with excellent communication skills. You should prioritise customer needs, build relationships, and thrive on challenges.



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