Programmatic Advertising Manager

1 day ago


Stockholm, Stockholm, Sweden TN Sweden Full time
About the Role

We are seeking a highly skilled Senior Customer Success Operations Manager to join our team in Stockholm, Sweden.

This role will involve working closely with internal teams to deliver customized implementation plans to select clients, ensuring on-time execution of technical integrations and delivering service excellence during implementation.

The successful candidate will possess a unique ability to combine ad operations knowledge and technical and creative thinking with strong communication skills.

Key Responsibilities:

  • Manage account setup and maintain accounts on the PubMatic system
  • Ensure on-time execution of technical integrations and deliver service excellence during implementation
  • Work with internal teams, including sales, marketing, business development, product management and engineering to deliver customized implementation plans to select clients
  • Keeping multiple support systems updated (Salesforce, JIRA etc)
  • Actively respond to escalations for both Publisher and Demand clients relating to integration issues, PMPs, discrepancies, Brand Safety etc.
  • Generate and interpret reporting that will yield competitive insights for our clients
  • Work closely with internal and external customers to ensure higher returns for end customer
  • Participate in and contribute to on-site quarterly business reviews with clients to review technical issues and product support opportunities
  • Travel (up to 20%) to client sites for strategic and quarterly business review meetings


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