
Help Desk Representative
15 hours ago
About The Role:
As a Help Desk Representative, you will be the first point of contact for our customers when they encounter a question or issue. This role focuses on providing customer support to our German and English-speaking customers. You will handle incoming inquiries, solve customers' technical questions, and provide consistent and efficient support to our customer base.
Responsibilities:
- Providing first-line technical support to all international Quinyx customers mainly via phone and email.
- Using troubleshooting experience and available resources to resolve customer issues.
- Reporting on and following up on any defects that are found.
- Escalating issues to RnD and Second Line when necessary.
- Developing strong relationships with internal departments and communicating with people at all levels of the organization.
- Supporting other parts of the organization with questions about Quinyx's products and customers.
Our Culture:
We are a dynamic and fast-paced environment where everyone is encouraged to contribute their ideas and suggestions. We believe in open communication and collaboration among team members. Our goal is to create a positive and productive work environment where everyone feels valued and supported.
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