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Customer Success Program Manager
2 weeks ago
A fast-growing company like Mentimeter needs professionals who can shape the future of meetings & presentations. We're looking for an Onboarding Manager to join our Customer Experience team within Sales.
Job DescriptionThis role is both operational and strategic—while you will be deeply involved in onboarding Enterprise Customers, we also need you to help shape the vision and framework for a world-class premium onboarding experience that can scale as we grow.
Main Focus AreasStrategic Onboarding Leadership:
- Own, refine, and improve our onboarding process for our Enterprise Customers, ensuring we set our customers off to a strong start in using our tool (adoption and usage).
- Work directly with our customers to ensure they get value from Mentimeter from the start, accelerating their time-to-value and securing long-term engagement.
- Drive the team adoption of a structured and scalable onboarding approach, ensuring team alignment and continuous optimization for efficiency, impact, and an improved customer experience.
