Business Development Partner
5 days ago
About the Role
We're seeking a highly motivated and experienced professional to join our Customer Success team as a Customer Success Manager.
This is an exciting opportunity to work with a cutting-edge People Success Platform, driving business growth and customer satisfaction. As a key member of our team, you will be responsible for guiding our customers through onboarding, helping them achieve value quickly and effectively with Eletive.
ResponsibilitiesYou will:
- Guide Customers Through Onboarding: Help our customers quickly realize the value of our platform and achieve their desired outcomes.
- Act as Primary Point of Contact: Advocate for customer needs and provide regular feedback to internal teams to drive continuous improvement.
- Conduct Health Checks and Strategic Planning: Evaluate progress, offer recommendations, and proactively address potential churn risks.
- Collaborate with Cross-Functional Teams: Partner with Product and Account Management teams to align on customer needs and identify growth opportunities.
- Maintain Accurate Customer Information: Ensure transparency and high data quality by maintaining accurate and up-to-date customer information in our CRM system.
- Share Knowledge Across the Team: Stay updated on Eletive products and best practices, sharing insights across the team to drive collective success.
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