Forecasting and Planning Expert

4 days ago


Stockholm, Stockholm, Sweden Wolt Full time

Do you want to make a meaningful impact on our customers' experiences? Are you passionate about improving operational efficiency?

Job Responsibilities

We're looking for a skilled Forecasting and Planning Expert to join our Workforce Management team. As a key member of our planning team, you'll work closely with our analysts and global leaders to drive data-driven decision-making and optimize operational efficiency.

As a Forecasting and Planning Expert, you'll be responsible for developing and maintaining long-term forecasting, capacity plans, and hiring plans for your region. You'll also generate reports on performance metrics, conduct scenario simulations, and provide recommendations to improve customer experience and agent well-being.

Key Skills and Qualifications:

  • Experience in forecasting, capacity planning, and scenario modeling within a Workforce Management context.
  • Strong analytical skills, with the ability to analyze data, develop actionable insights, and create detailed performance reports.
  • Advanced skills in Excel or similar tools, with familiarity with BI tools like Looker a plus.
  • Ability to independently identify and address issues, even in ambiguous or unfamiliar situations.
  • Track record of identifying opportunities for automation and efficiency improvements, with a focus on optimizing outcomes.
  • Excellent relationship management skills, with the ability to ensure alignment and clear communication with internal and cross-functional teams.
  • Adept at translating strategy into operational plans, considering customer needs, agent well-being, and organizational goals.


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