![Sellhelp AB](https://media.trabajo.org/img/noimg.jpg)
Buyer and Seller Satisfaction Officer
1 day ago
About Our Team
Sellpy is a company that values innovation and sustainability. Our team is passionate about empowering individuals to live a more circular lifestyle.
We're currently seeking a Swedish-speaking professional to join our Customer Support department. This role will be instrumental in delivering exceptional customer experiences in the Swedish market.
Job DescriptionThe successful candidate will have a key role in supporting customers with diverse needs. They will create satisfaction for our buyers and sellers by handling various tasks, responding to inquiries via chat, phone, and email, and continually learning about technology and second-hand products in a fast-paced environment.
The colleague will also contribute to enhancing our service quality based on customer feedback and help expand our processes in customer support.
Responsibilities:
- Deliver high-quality support services to our customers.
- Respond to inquiries via chat, phone, and/or email, ensuring prompt communication.
- Stay updated with tech and second-hand product knowledge in a dynamic environment.
- Collaborate with colleagues to improve our service standards.
- Contribute to the expansion of our customer support processes.
Requirements and Preferred Qualifications
- A service-oriented mindset and strong communication skills.
- Fluency in spoken and written Swedish.
- Good command of English as our primary company language.
- An interest in finding solutions and enhancing the offer for our customers.
What We Offer
- You'll be part of a dynamic organization driving positive change.
- You'll develop and work on meaningful challenges daily.
- You'll benefit from flexible hybrid work arrangements.
- You'll collaborate with highly skilled and motivated colleagues.
- You'll enjoy staff discounts at Sellpy and H&M brands.
- You'll gain new skills with unlimited access to a learning platform.
Work Setup
You can work from our office or remotely, enjoying a flexible work setup that suits your preferences.
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