Support Process Specialist

11 hours ago


Stockholm, Stockholm, Sweden Pigello Full time
Kommer du att vara en del av ett ungt och drivet team?

Pigello söker nu efter en Customer Support Manager, en roll som innebär att du kommer att vara ansvarig för att leverera den bästa service till våra kunder. Som Customer Support Manager är du en viktig del i kunddialogen och kommer att arbeta tätt tillsammans med övriga medarbetare såsom sälj- och produktteam.

Huvudsakliga arbetsuppgifter:

  • Tillsammans med teamet ansvara för Pigellos support och vara tillgänglig för kunder utefter behov
  • Vara behjälplig till kunder och leverera en professionell och effektiv service
  • Bidra till att kreativt utveckla processer och arbetssätt
  • Hjälpa kunder sätta upp nya miljöer och fastigheter i systemet
  • Utbilda kunder i ny funktionalitet och best practices
  • Finnas tillgänglig och rådgöra kunder vid frågor och supportärenden, men även aktivt följa upp användning och förståelse
  • Hålla ett nära samarbete med övriga medarbetare

Vad krävs?

Som Customer Support Manager krävs det att du har praktisk erfarenhet av teknisk konsulting och systeminrättande, är analytisk, organiserad och lösningsorienterad. Dessutom bör du ha hög digital mognad och förståelse för digitalisering. Tidigare erfarenhet av kundnära roller (kundansvar/projektledning och Customer Success, Customer Support eller motsvarande) är meriterande, liksom erfarenhet av produktutveckling och ekonomisk förvaltning/hyresadministration.

Pigello erbjuder:

På Pigello erbjuds du möjligheten att bli del av ett ungt och drivet team där vi motiverar och uppmuntrar varandra för att nå våra gemensamma mål tillsammans. Bli en del av vår spännande resa och bidra till att skapa en professionell och effektiv service för våra kunder.


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