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Denmark Business Partnership Manager
9 hours ago
We're looking for a skilled Denmark Business Partnership Manager to join our team at Qred AB. As a fast-growing fintech scale-up bank, we offer exciting opportunities for professionals who want to make a difference. This role focuses on supporting our Danish customers through multiple communication channels.
Your primary responsibilities will include managing customer inquiries, taking ownership of issue resolution, and collaborating with colleagues to drive improvements. You'll have the chance to work closely with our Underwriting and Collections teams, gaining valuable insights into our business operations.
We're committed to fostering a diverse and inclusive work environment, where everyone has the opportunity to grow and contribute. If you're passionate about delivering exceptional customer service and eager to learn, we encourage you to apply for this role.
Key Responsibilities:
Handle customer inquiries via phone, chat, and email
Take ownership of issue resolution and customer interactions
Evaluate company suitability for our financial services
Communicate with customers regarding late invoices and propose solutions
Collaborate with colleagues to enhance processes and improve customer satisfaction
Requirements:
Proven experience in customer-facing roles, especially with phone and email interaction
Excellent proficiency in both Danish and English languages
Prior experience in fintech or fast-paced companies is beneficial
Essential Skills:
Knowledge of financial services and products
Able to deliver exceptional customer satisfaction
Strong sense of accountability and attention to detail
Curious and willing to improve processes
Eager to learn and develop professionally
Effective team player with strong collaboration skills
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