Denmark Business Partnership Manager

9 hours ago


Stockholm, Stockholm, Sweden Qred AB Full time

We're looking for a skilled Denmark Business Partnership Manager to join our team at Qred AB. As a fast-growing fintech scale-up bank, we offer exciting opportunities for professionals who want to make a difference. This role focuses on supporting our Danish customers through multiple communication channels.

Your primary responsibilities will include managing customer inquiries, taking ownership of issue resolution, and collaborating with colleagues to drive improvements. You'll have the chance to work closely with our Underwriting and Collections teams, gaining valuable insights into our business operations.

We're committed to fostering a diverse and inclusive work environment, where everyone has the opportunity to grow and contribute. If you're passionate about delivering exceptional customer service and eager to learn, we encourage you to apply for this role.

Key Responsibilities:

  • Handle customer inquiries via phone, chat, and email

  • Take ownership of issue resolution and customer interactions

  • Evaluate company suitability for our financial services

  • Communicate with customers regarding late invoices and propose solutions

  • Collaborate with colleagues to enhance processes and improve customer satisfaction

Requirements:

  • Proven experience in customer-facing roles, especially with phone and email interaction

  • Excellent proficiency in both Danish and English languages

  • Prior experience in fintech or fast-paced companies is beneficial

Essential Skills:

  • Knowledge of financial services and products

  • Able to deliver exceptional customer satisfaction

  • Strong sense of accountability and attention to detail

  • Curious and willing to improve processes

  • Eager to learn and develop professionally

  • Effective team player with strong collaboration skills



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