Technical Operations Specialist

3 days ago


Stockholm, Stockholm, Sweden my3Twelve Full time

Job Overview

We are seeking a skilled System Administrator to join our team at my3Twelve. As a key member of our IT department, you will be responsible for maintaining our IT infrastructure, ensuring system performance, and providing technical support to staff.

About the Role

  • Maintain servers, networks, and computer systems to ensure optimal performance
  • Install, configure, and troubleshoot hardware and software
  • Perform regular backups and disaster recovery operations
  • Ensure security and privacy of networks and computer systems
  • Implement and maintain system updates and patches

Key Responsibilities

  1. Monitor and maintain servers, networks, and computer systems
  2. Install, configure, and troubleshoot hardware and software
  3. Perform regular backups and disaster recovery operations
  4. Ensure security and privacy of networks and computer systems
  5. Implement and maintain system updates and patches
  6. Coordinate with multiple clients, balancing various tasks, and navigating competing expectations
  7. Collaborate with other IT team members to resolve issues and improve system performance
  8. Be front line for technical improvements, including desktop support and troubleshooting hardware and software issues
  9. Perform the IT-related tasks for the on and off-boarding process (PC build-out, dev kit setup, etc.)
  10. Develop and own a process for managing requests including how issues are tracked, status is communicated, and resolved
  11. Identify, advocate for, and implement changes for the IT helpdesk process workflows based on requirements
  12. Work on both tactical (day-to-day) and strategic (long-term) projects
  13. Learn and implement best practices from other IT pros across organizations
  14. Lead the effort to evaluate and recommend hardware for various disciplines
  15. Document IT procedures and system configurations

Requirements

  • 2-3 years of experience as a System Administrator or similar role
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • Strong knowledge of operating systems (Windows, Linux)
  • Ability to work independently and as part of a team
  • Experience with network administration and network security
  • Experience with configuring Azure virtual machines
  • Experience with ITIL process-based helpdesk system
  • Experience with a ticketing system such as JIRA Service Desk, Autotask, Kaseya, or comparable helpdesk systems
  • Experience with corporate environments: AAD, AD, Directory Services, ADO, SharePoint, etc.
  • Extensive knowledge of client hardware for setup, optimization, and troubleshooting
  • Knowledge of authentication issues and resolutions
  • Knowledge about basic network issues and resolutions
  • Knowledge of printing and common issues

Suggested Qualifications

  • IT Operations/Engineering experience with a Game Studio
  • Experience writing code/scripts in C# or PowerShell
  • Experience troubleshooting client related issues in a corporate environment and the restrictions that come with said environment
  • Certifications such as CompTIA Network+, CompTIA Security+, or Microsoft Certified: Azure Administrator Associate are a plus.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Information Technology

Industries: IT Services and IT Consulting



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