Quality Assurance Associate Role

2 days ago


Stockholm, Stockholm, Sweden TN Sweden Full time
About Karo Healthcare

Empowering Health Decisions with Innovative Solutions

We're a dynamic and growing company, dedicated to empowering people to make intelligent health decisions. Our wide-ranging portfolio across seven categories includes medical products, with over 80 brands sold in approximately 90 countries.

Our growth strategy combines organic expansion and mergers and acquisitions. Under EQT ownership since 2019, we're rapidly expanding towards a leadership position in consumer health.

Job Opportunity: Quality Assurance Associate

This role is an exciting opportunity to contribute to our mission and join our team in Stockholm.

Key Responsibilities:
  • Customer Complaint Management
    • Log and track customer complaints in our internal system.
    • Ensure all issues are resolved in a timely manner.
  • Communication and Collaboration
    • Manage the complaints inbox.
    • Respond to customer queries and follow up as necessary.
    • Collaborate with internal teams to escalate and resolve customer issues.
    • Engage with customers by addressing their inquiries and facilitating communication.
  • Sample Handling and Feedback
    • Handle complaint samples in accordance with established procedures.
    • Contribute valuable feedback and insights into the complaint and consumer service processes.
Requirements:
  • Demonstrated experience in customer relations and customer service.
  • A background and/or education in life sciences or healthcare is highly desirable.
  • Proficient in both spoken and written English and Swedish.
Personal Characteristics:
  • Proven experience in customer service or support-related roles.
  • Excellent written and verbal communication skills.
  • Ability to manage multiple brands and tasks simultaneously.
  • Strong problem-solving skills and customer-first attitude.
  • A strong sense of responsibility and appreciation for adhering to established routines in our daily operations is essential.
  • Consistently reflect our Karo values in your work.


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