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Stockholm Quality Assurance Position
2 days ago
Our company's vision is to empower people to make informed health decisions. We achieve this through our diverse portfolio of medical products, sold in approximately 90 countries.
As a fast-growing company, we combine organic expansion and strategic partnerships to drive our growth. Under EQT ownership, we continue to expand our presence in the European market.
Job Description: Quality Assurance AssociateThis role offers an exciting opportunity to join our team in Stockholm and contribute to our mission.
Key Responsibilities:- Customer Service and Support
- Log and track customer complaints in our internal system.
- Ensure timely resolution of customer issues.
- Communication and Teamwork
- Manage the complaints inbox.
- Respond to customer queries and follow up as necessary.
- Collaborate with internal teams to escalate and resolve customer issues.
- Facilitate communication with customers.
- Sample Handling and Feedback
- Handle complaint samples according to established procedures.
- Provide valuable feedback and insights into the complaint process.
- Proven experience in customer relations and customer service.
- Background and/or education in life sciences or healthcare is highly desirable.
- Proficiency in both spoken and written English and Swedish.
- Proven customer service experience.
- Excellent written and verbal communication skills.
- Ability to manage multiple tasks and brands.
- Strong problem-solving skills and customer-first attitude.
- Responsibility and adherence to established routines.
- Reflection of our company values.
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