Incident Management Leader

24 hours ago


Stockholm, Stockholm, Sweden Avanza Bank Full time

We're seeking a seasoned Incident Manager to drive operational resilience and shape our incident management function. As Senior Incident Manager, you'll oversee the development and implementation of our incident management process, ensuring a structured and efficient response to critical incidents.

You'll play a central role in developing best practices, building playbooks, and defining structures and processes for effective incident response. In close collaboration with tech teams and other departments, you'll work to minimize risks and strengthen our ability to manage incidents.

Your responsibilities will include:

  • Oversee and continuously improve the incident management framework.
  • Act as the operational lead during major incidents, coordinating efforts across tech teams and business units.
  • Strengthen a culture of proactive incident management, fostering continuous improvement and risk reduction.

We're looking for a natural problem-solver with excellent communication skills who can educate, inform, and engage stakeholders at all levels. You should have experience in high-stakes environments, with a passion for building new functions, improving processes, and working in dynamic environments.

A strong operational background in tech and several years of experience in Incident Management or operational roles are essential. You should be fluent in both Swedish and English (spoken and written) and have a track record of building and refining incident management processes in a fast-moving organization.

This is an exciting opportunity to contribute to a world-class incident management function and shape the future of operational resilience. We welcome applicants who possess high integrity, stress-resistance, and the ability to prioritize and deliver high-quality work.



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