Operational Resilience Manager

17 hours ago


Stockholm, Stockholm, Sweden Avanza Bank Full time

We're seeking a highly skilled Incident Manager to join our Operations Center team. As Senior Incident Manager, you'll play a central role in developing, implementing, and leading our incident management process.

You'll define best practices, build playbooks, and ensure the right structures and processes are in place for effective incident response. In close collaboration with tech teams and other departments, you'll work to minimize risks and strengthen our ability to manage incidents.

Your responsibilities will include:

  • Leading major incidents in real-time while continuously improving processes through root cause analysis and post-mortem reviews.
  • Developing and maintaining incident management policies and procedures.
  • Collaborating with cross-functional teams to identify and mitigate potential risks.

We're looking for a natural problem-solver with excellent communication skills who can educate, inform, and engage stakeholders at all levels. You should have experience in high-stakes environments, with a passion for building new functions, improving processes, and working in dynamic environments.

A strong operational background in tech and several years of experience in Incident Management or operational roles are essential. You should be fluent in both Swedish and English (spoken and written) and have a track record of building and refining incident management processes in a fast-moving organization.



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