Critical Incident Response Expert

1 day ago


Stockholm, Stockholm, Sweden Avanza Bank Full time

We're looking for an Incident Manager to take on a key role in shaping our incident management function from the ground up. This is a unique opportunity to contribute to a central function, ensure we handle critical incidents effectively, and define how we work with incident management long term.

As Senior Incident Manager, you will play a central role in developing, implementing and leading our incident management process. You will define best practices, build playbooks, and ensure the right structures and processes are in place for effective incident response.

You'll work closely with tech teams and other departments to minimize risks and strengthen our ability to manage incidents. Your role will be both strategic and hands-on—leading major incidents in real time while continuously improving processes through root cause analysis and post-mortem reviews.

Your responsibilities will include:

  • Developing and maintaining incident management policies and procedures.
  • Collaborating with cross-functional teams to identify and mitigate potential risks.
  • Providing training and support to team members on incident management procedures.

We're looking for a seasoned Incident Manager with a strong operational background in tech and experience in high-stakes environments. You should have excellent communication skills and be able to educate, inform, and engage stakeholders at all levels.

A strong understanding of ITSM tools and established incident management processes is also required. If you're passionate about building a world-class incident management function and shaping the future of operational resilience, we'd love to hear from you.



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