Current jobs related to Training Excellence Lead - Stockholm, Stockholm - VOI Denmark ApS

  • Operational Excellence Lead

    4 weeks ago

    Stockholm, Stockholm, Sweden H & M Hennes & Mauritz Gbc AB Full time

    Job DescriptionWHAT YOU'LL DOWithin H&M our Logistics network ensures a seamless, flexible, and swift distribution process, by delivering products for our stores and online customers, every single day. Working as part of our demand-driven, efficient, circular Supply Chain, our dynamic Logistics teams are consciously committed to and guided by our values. We...

  • Sales Excellence Lead

    5 hours ago

    Stockholm, Stockholm, Sweden Microsoft Corporation Full time

    Microsoft Corporation Sales Excellence Lead in Stockholm, SwedenThe Sales Excellence Lead is a unique opportunity to engage with, and influence, senior decision-makers across our sales organisation, and you play an integral part in our ability to deliver effectively and efficiently the revenue we commit to as a region.You will be fundamental to how our sales...

  • Production Excellence Lead

    5 days ago

    Stockholm, Stockholm, Sweden Götgatan Full time

    Götgatan is a leading e-commerce platform dedicated to enhancing ad quality and providing an exceptional shopping experience. As an Ad Quality Improvement Specialist, you'll play a key role in refining our internal tools and systems to meet our high-quality standards.About the RoleYour primary responsibility will be to drive ongoing production improvements...

  • Design Excellence Lead

    2 days ago

    Stockholm, Stockholm, Sweden Quinyx Full time

    Workforce Management SolutionsWe develop software that makes scheduling and time reporting more smooth and more flexible for almost a million users worldwide.About the TeamWe are a global team of 30 nationalities, with a family atmosphere where everyone is encouraged to share knowledge and support each other.Job ResponsibilitiesMentor and coach junior...

  • Launch Excellence Manager

    4 days ago

    Stockholm, Stockholm, Sweden BTR Group - Stockholm Full time

    Launch Excellence ManagerBTR GroupKommun: StockholmKrav:Läkemedelskonsulent - erfarenhet efterfrågasJob SummaryLaunch Excellence Manager supports the field to execute on Client's product launches and business processes ensuring barriers are removed for successful revenue growth. They work to translate Global processes into regional needs, to ensure...

  • Operational Excellence Project Manager

    7 days ago

    Stockholm, Stockholm, Sweden Stegra AB Full time

    Stegra is seeking an Operational Excellence Project Manager to lead and drive continuous improvement initiatives across both our factory construction, commissioning, start-up ramp-up, and stable production phase. This role focuses on optimizing processes, enhancing productivity, and fostering a culture of operational excellence with a strong emphasis on...

  • Launch Excellence Manager

    7 days ago

    Stockholm, Stockholm, Sweden TN Sweden Full time

    Social network you want to login/join with:BTR was founded in 1989 by Lena Johansson and is, to this day, still a family-run company. Our areas of expertise are accounting and employer of record services. The majority of our clients are international companies.Besides our HQ located in Stockholm, Sweden, we are also present in Copenhagen, Helsinki, and San...

  • Operational Excellence Specialist

    21 hours ago

    Stockholm, Stockholm, Sweden Airswift Full time

    At Airswift, we are seeking a skilled Operational Excellence Specialist to drive process optimisation and digital tool implementation within our cutting-edge Boden facility.The successful candidate will be responsible for:Mapping and improving operational and EHSS processes using Lean, Six Sigma, and data-driven methodologies.Leading the rollout of EHSS...

  • Launch Excellence Manager

    6 days ago

    Stockholm, Stockholm, Sweden BTR Group Full time

    Job SummaryLaunch Excellence Manager supports the field to execute on Client's product launches and business processes ensuring barriers are removed for successful revenue growth. They work to translate Global processes into regional needs, to ensure Client's key product differentiators are delivered efficiently to customers to help achieve Client's...

  • Launch Excellence Manager

    2 days ago

    Stockholm, Stockholm, Sweden BTR Group Full time

    Job SummaryLaunch Excellence Manager supports the field to execute on Client's product launches and business processes ensuring barriers are removed for successful revenue growth. They work to translate Global processes into regional needs, to ensure Client's key product differentiators are delivered efficiently to customers to help achieve Client's...

  • Director of Organizational Excellence

    6 days ago

    Stockholm, Stockholm, Sweden Canonical Full time

    About the PositionThis is an exciting opportunity to join our dynamic team as we build a Talent Development function that drives excellence in leadership and people management practices within our remote-first organization. As a key member of our People function, you will be responsible for defining and implementing a comprehensive talent development program...

  • Customer Experience Training Specialist

    1 week ago

    Stockholm, Stockholm, Sweden VOI Denmark ApS Full time

    Business Operations · Stockholm · HybridCustomer Experience Training SpecialistApply for this jobYOUR MISSION AT VOIAs the Customer Experience Training Specialist you will play a pivotal role in ensuring excellence in our customer experience operations by understanding standard operating procedures (SOPs), designing and delivering training programs, and...

  • Customer Experience Training Specialist

    1 week ago

    Stockholm, Stockholm, Sweden Voi Technology Full time

    YOUR MISSION AT VOIAs the Customer Experience Training Specialist, you will play a pivotal role in ensuring excellence in our customer experience operations by understanding standard operating procedures (SOPs), designing and delivering training programs, and monitoring the effectiveness of training initiatives. In this role you will report to the Senior...

  • Customer Experience Training Specialist

    1 week ago

    Stockholm, Stockholm, Sweden Voi Technology AB Full time

    YOUR MISSION AT VOIAs the Customer Experience Training Specialist, you will play a pivotal role in ensuring excellence in our customer experience operations by understanding standard operating procedures (SOPs), designing and delivering training programs, and monitoring the effectiveness of training initiatives. In this role, you will report to the Senior...

  • Lead Game Programmer

    21 hours ago

    Stockholm, Stockholm, Sweden FATALIST DEVELOPMENT AB Full time

    The Ideal CandidateWe are looking for a highly motivated and experienced Tech Lead who can inspire and guide our team to achieve excellence. If you have a passion for game development, enjoy leading teams, and possess excellent communication and problem-solving skills, we encourage you to apply.BenefitsA competitive salary and benefits package.A...

  • Process Excellence Specialist

    4 days ago

    Stockholm, Stockholm, Sweden Professional Galaxy AB - Stockholm Full time

    About the JobWe are seeking an experienced and skilled professional with hands-on expertise in all aspects of Product Development, from strategy to maintenance, across organizational functions.The ideal candidate will have over 10 years of experience in consulting, process, and applications or software vendor companies, with a focus on execution, planning,...

  • Cartier Ambassador Training Initiative

    5 days ago

    Stockholm, Stockholm, Sweden Richemont Full time

    A.C.T (Academy for Commercial Talents) No CV recruitment program for Sales Associate - STOCKHOLMStockholm, AB, SEPermanentCartier's story is built on a pioneering spirit that drives our teams across all métiers from our boutiques to our workshops and corporate offices. With a global workforce of 9,000+ colleagues, we are united by a shared independent...

  • Change Implementation Lead

    7 days ago

    Stockholm, Stockholm, Sweden TN Sweden Full time

    TN Sweden's customer team is seeking an experienced Organizational Change Management Specialist to lead change initiatives across the organization.Key Responsibilities:Develop and implement change management strategies and plans that maximize employee adoption and minimize resistance.Conduct impact analyses, assess change readiness, and identify key...

  • Nordea Business Architect Lead

    4 days ago

    Stockholm, Stockholm, Sweden Nordea Bank Norge ASA Full time

    About the RoleWe are seeking a skilled Pega Systems certified Lead Business Architect to join our team at Nordea. The successful candidate will have strong stakeholder management skills and experience with process development and automation across a value chain.The role will cover two key focus areas. Firstly, you will drive concrete business automation...

  • Commercial Excellence Lead for Sweden

    5 days ago

    Stockholm, Stockholm, Sweden F. Hoffmann-La Roche AG Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our Commercial Excellence team as a Disease Area Manager for Sweden. As a key member of our team, you will be responsible for developing and implementing commercial strategies for our High Medical Value Solutions (HMVS) across key disease areas in Sweden.Your primary focus...

Training Excellence Lead

1 week ago

Stockholm, Stockholm, Sweden VOI Denmark ApS Full time

HYBRID WORK ENVIRONMENT · BUSINESS OPERATIONS · STOCKHOLM

CUSTOMER SUCCESS ENABLEMENT MANAGER

We're looking for a skilled professional to join our team as a Customer Success Enablement Manager. In this role, you will be responsible for ensuring excellence in our customer experience operations by understanding standard operating procedures (SOPs), designing and delivering training programs, and monitoring the effectiveness of training initiatives.

The ideal candidate will have experience in training and knowledge management, preferably in a call-center or customer support environment, and be able to convey complex information concisely and adapt quickly to change.

Main Responsibilities:

  • Design and deliver training programs for diverse audiences, both virtually and in-person
  • Collaborate with the CXO-team and external BPO teams to identify skill gaps and training needs
  • Develop and maintain engaging, effective, and scalable training programs and multimedia training materials tailored to the needs of CXO-teams and BPOs
  • Monitor the effectiveness of training initiatives and provide regular reporting on training progress

Requirements:

  • Professional fluency in English
  • 2+ years experience in training and knowledge management, preferably in a call-center or customer support environment
  • Experience from working with e-learning platforms (e.g. EdApp), G-suite, and collaboration tools (e.g. Confluence)
  • Familiarity with managing SOPs, knowledge bases, quality assurance principles and process optimisation