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Account Expansion Leader

2 weeks ago

Stockholm, Stockholm, Sweden ENGINEERINGUK Full time

About Us

We are committed to providing exceptional customer service to our sellers. Our Existing Seller Management (ESM) team is dedicated to driving growth and optimization for established Amazon sellers.

Key Account Manager, ESM

You will lead a portfolio of established Amazon sellers to drive strategic growth and excellence. This includes developing a sales growth strategy for each assigned seller and building strong relationships with key stakeholders within seller organizations.

  1. Drive Sales Growth
    - Develop a sales growth strategy for each assigned seller
    - Conduct regular business reviews to track progress and adjust strategies
    - Help sellers expand their product portfolio and reach across Amazon's marketplaces
  2. Operational Excellence
    - Build a joint annual strategy with specific Sellers
    - Provide solutions for operational challenges while maintaining focus on sustainable growth
  3. Relationship Building
    - Build and maintain strong relationships with key stakeholders within seller organizations
    - Serve as the primary point of contact for assigned sellers
    - Coordinate with internal teams to resolve seller issues and implement improvements
  4. Process Improvement
    - Identify and implement scalable solutions that benefit multiple sellers
    - Contribute to process improvements that enhance seller experience
    - Collaborate with cross-functional teams to develop new seller tools and resources
  5. Subject Matter Expertise: Own a specific subject within our service organization with the goal to support peers, invent processes/tools to the benefit of our internal and external stakeholders.

Requirements

  • Effective Communication
    - Excellent English communication skills (both verbal and written)
  • Educational Requirements
    - Bachelor's Degree in Economics, Engineering or related degree required. Post-graduate education is recommended
  • Work Experience
    - Preferably, work experience in top-tier level consulting, key account management, advertising sales, B2B, digital retail / ecommerce, Business Development, Digital Marketing, Brand Management, Supply Chain Management or similar
  • Strong Analytical Skills
    - Excellent written and verbal communication skills; able to explain complex concepts simply
    - Strong analytical skills (including advanced excel and database analysis)
    - Ability to drive successful projects with a wide range of people at all decision-making levels.