Complaint Resolution Specialist

3 days ago


Stockholm, Stockholm, Sweden Transcom AB Full time

We are seeking a skilled Complaint Resolution Specialist to join our team at Transcom. As a VOC Agent, you will play a critical role in handling and resolving customer complaints and escalations, ensuring that our clients' customers receive timely and effective resolutions.

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Your responsibilities will include managing cases from start to finish, communicating with customers across multiple channels, investigating and analysing cases thoroughly, deciding on case resolutions, collaborating with internal teams, and contributing to process improvements.

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To succeed in this role, you must be a strong communicator with excellent written and verbal skills, a customer-focused mindset, and a structured approach to managing multiple cases efficiently. You will have an analytical problem-solving ability to assess complaints and find the best solutions while maintaining professionalism, resilience, and empathy in handling complex cases.

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As a valued member of our team, you can expect:

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  • Opportunities for career growth and professional development
  • A comprehensive training program to equip you for success
  • A competitive compensation package
  • A dynamic and inclusive work environment
  • Access to state-of-the-art facilities, including a gym and sauna


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