Support Operations Manager

17 hours ago


Stockholm, Stockholm, Sweden Icaniwill Ab Full time
Job Details

We are seeking a detail-oriented Customer Service Experience Specialist to join our e-commerce team at Icaniwill Ab. This role involves working closely with our Customer Service Manager to optimize the customer experience and drive business success.

Key Responsibilities:

  1. Data Accuracy: Ensure accurate and up-to-date KPI reports to inform business decisions.
  2. Team Support: Assist in planning and coordinating team tasks to improve productivity.
  3. Staffing Scheduling: Help create staffing schedules to meet business needs.
  4. Customer Resolution: Provide timely and effective support to customers through various channels.
  5. Feedback Loop: Assist in building feedback loops from customers to relevant departments.
  6. Process Improvement: Participate in improvement projects to enhance the customer experience.
  7. FAQ Maintenance: Update and maintain the FAQ section on our website.
  8. Communication: Ensure effective internal and external communication.

About Us:

Icaniwill Ab is a rapidly growing online sports fashion brand committed to delivering high-quality products and exceptional customer service. Our team thrives in a dynamic and supportive environment that fosters growth and innovation.



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