
Support Operations Manager
17 hours ago
We are seeking a detail-oriented Customer Service Experience Specialist to join our e-commerce team at Icaniwill Ab. This role involves working closely with our Customer Service Manager to optimize the customer experience and drive business success.
Key Responsibilities:
- Data Accuracy: Ensure accurate and up-to-date KPI reports to inform business decisions.
- Team Support: Assist in planning and coordinating team tasks to improve productivity.
- Staffing Scheduling: Help create staffing schedules to meet business needs.
- Customer Resolution: Provide timely and effective support to customers through various channels.
- Feedback Loop: Assist in building feedback loops from customers to relevant departments.
- Process Improvement: Participate in improvement projects to enhance the customer experience.
- FAQ Maintenance: Update and maintain the FAQ section on our website.
- Communication: Ensure effective internal and external communication.
About Us:
Icaniwill Ab is a rapidly growing online sports fashion brand committed to delivering high-quality products and exceptional customer service. Our team thrives in a dynamic and supportive environment that fosters growth and innovation.
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