Support Operations Manager

12 hours ago


Stockholm, Stockholm, Sweden Quinyx Full time

We're an innovative and agile tech company on a path to improving the work lives of millions around the world.

We develop workforce management solutions that make scheduling and time reporting smoother and more flexible for almost a million users worldwide.

As a Customer Support Manager, you'll be responsible for looking after our support team across the EMEA and Australia region.

You'll lead a successful team who regularly exceed their KPIs and are passionate about customer experience.

Main Responsibilities:

  • Overall management responsibilities for the entire Support team in the dedicated regions with a strong operational mindset.
  • Direct line manager for the Support team leaders and managers.
  • Continuous assessment and improvement of the support team tech stack and process.

Requirements:

  • Naturally passionate about customer experience.
  • Results & performance oriented using a data-driven approach.
  • Proven track record in customer satisfaction & complaints management.
  • Previous experience & success with leading, managing, developing & coaching high-performing teams.

About Us:

We value passion, creativity, quality and simplicity. You'll be given the opportunity to make an impact and directly contribute to our success, bring new ideas and have full ownership of your area.

Our global team, of 30 nationalities, have fun together whether it is during a typical Swedish Fika or spending time together during our regular after-work socials.



  • Stockholm, Stockholm, Sweden Sobi group Full time

    We're committed to an inclusive, sustainable, and flexible workplace that fosters growth and development. Our team is passionate about innovation and making a difference in the lives of people with rare diseases.We're seeking a highly skilled and experienced individual to join our team as a Global Operations Support Specialist - Sweden. In this role, you'll...


  • Stockholm, Stockholm, Sweden Icaniwill Ab Full time

    Job DetailsWe are seeking a detail-oriented Customer Service Experience Specialist to join our e-commerce team at Icaniwill Ab. This role involves working closely with our Customer Service Manager to optimize the customer experience and drive business success.Key Responsibilities:Data Accuracy: Ensure accurate and up-to-date KPI reports to inform business...

  • IT Operations Manager

    11 hours ago


    Stockholm, Stockholm, Sweden Professional Galaxy AB Full time

    Job DescriptionAt Professional Galaxy AB, we are seeking a highly skilled IT Operations Manager to join our team. As a key member of our operations team, you will be responsible for implementing and supporting IT operations aligned with our organizational standards.Key Responsibilities:Monitor, maintain, and optimize IT infrastructure to ensure high...


  • Stockholm, Stockholm, Sweden TN Sweden Full time

    We are seeking a highly skilled IT Operations Manager Sweden to lead our infrastructure team in Stockholm. The ideal candidate will have extensive experience in Azure Cloud services, Windows Servers, O365, Call Center, VMware, and SQL.ResponsibilitiesManage all IT environment including Help Desk operation, asset management & contracts.Responsible for the 1st...


  • Stockholm, Stockholm, Sweden The Future Is Fungi Award Full time

    About The Future is Fungi AwardOur mission at The Future is Fungi Award is to drive innovation in the field of fungal research and sustainability. We aim to bring together a diverse global ecosystem of scientists, corporates, investors, start-ups, and innovators to advance and accelerate fungal innovations.We see vast potential in the application of fungi to...


  • Stockholm, Stockholm, Sweden EasyPark Full time

    EasyPark's VisionWe are a technology-driven company revolutionizing urban parking experiences. Our mission is to create harmony between cities and drivers by leveraging innovative solutions.The Role:As an IT Security Operations and IAM Manager, you will play a pivotal role in safeguarding our systems and data. Your primary responsibility will be to oversee...


  • Stockholm, Stockholm, Sweden TN Sweden Full time

    Job Summary:Supply Chain Operations ManagerTN Sweden is seeking a seasoned Supply Chain Operations Manager to lead our procurement efforts. In this role, you will be responsible for overseeing the procurement of goods and services to support manufacturing operations.The ideal candidate should have experience in developing and implementing procurement...


  • Stockholm, Stockholm, Sweden TN Sweden Full time

    About the RoleAs a Financial Operations Manager with TN Sweden, you will be responsible for driving revenue growth through advanced financial analysis and strategic insights.Our finance team oversees the management of financial operations in Sweden. We focus on providing essential financial information related to all company activities, supporting our sales...


  • Stockholm, Stockholm, Sweden TN Sweden Full time

    Our company is committed to delivering tailored IT solutions and consultancy services that meet the unique needs of our clients.Key Responsibilities:We are seeking a Technical Project Lead who can implement and support IT operations aligned with our organizational standards and policies.Maintaining high availability and performance of IT infrastructure is...


  • Stockholm, Stockholm, Sweden TN Sweden Full time

    As a Financial Operations Manager, you will oversee the financial operations of our company, ensuring that our ERP system provides optimal support for our business operations. You will lead the development and refinement of financial processes, working closely with business users to define and refine processes.Our company aims to drive the clean energy...


  • Stockholm, Stockholm, Sweden CoGig Full time

    Shape the Future of Sustainable Operations with CoGigWe are seeking an experienced Sustainable Operations Manager to join our team in driving digital transformation across various sectors. In this role, you will be responsible for managing project delivery, developing strategies to optimize customer operations, and collaborating closely with internal teams...


  • Stockholm, Stockholm, Sweden Rituals Cosmetics Sweden AB Full time

    Job DetailsRituals Cosmetics Sweden AB is now seeking a Senior Retail Coordinator to join our Retail Operations team. As a key member of our team, you will play a crucial role in ensuring that our stores in the Nordics receive the best support and service.About the CompanyRituals is a wellbeing company with a strong corporate culture that is expanding both...


  • Stockholm, Stockholm, Sweden TN Sweden Full time

    About this JobThis is an exciting opportunity to join dss+ as an Operational Risk specialist and work on complex safety projects, coach and train stakeholders at all levels within an organization, and support our teams in assessing and auditing client sites.ResponsibilitiesDeliver coaching and training to embed cultural and behavioral change in the approach...


  • Stockholm, Stockholm, Sweden Yubico Full time

    In this role, you will have the opportunity to collaborate with cross-functional teams to improve the customer experience. You will also have the chance to work on complex problems, developing creative solutions to automate and scale the Yubico support experience.What You'll Do:As a Customer Support Specialist, your primary responsibility will be to engage...


  • Stockholm, Stockholm, Sweden TN Sweden Full time

    Role DescriptionThis role is for a WFM Optimization Lead to join our Workforce Management team, responsible for driving operational efficiency improvements.The successful candidate will work closely with a dedicated analyst and be supported by a Global Planning Lead to ensure data-driven decision-making.Main Responsibilities:Manage long-term forecasting,...


  • Stockholm, Stockholm, Sweden Embark Studios Full time

    We are seeking a Game Operations Manager to join our team at Embark Studios, a dynamic game development company. As part of the team, you will collaborate with stakeholders to support teams in delivering their goals and ensure smooth game updates and content releases across multiple platforms.Key Responsibilities:Drive the release management process,...


  • Stockholm, Stockholm, Sweden 4C Strategies Full time

    About 4C StrategiesAs a leading provider of training readiness and organizational resilience solutions, we cater to high-profile international institutions, global enterprises, and armed forces across 100 countries.Our cutting-edge Exonaut platform enables capability development, providing valuable insights for critical situations. We collaborate closely...


  • Stockholm, Stockholm, Sweden TN Sweden Full time

    TN Sweden is looking for a skilled legal operations professional to join our team. As a key member of our legal operations team, you will play a crucial role in managing and supporting our contract lifecycle management (CLM) system.Job Summary:Manage CLM system, ensuring efficient and effective contract processes and workflows.Support daily operations of CLM...


  • Stockholm, Stockholm, Sweden Green Recruitment Company Full time

    Company OverviewGreen Recruitment Company is a leader in renewable energy industry, focusing on sustainability and innovation. Our client specializes in solar energy projects, aiming to power a sustainable future.The OpportunityAs part of their growth strategy, they seek a skilled Technical Asset Manager to oversee the performance of their solar energy...


  • Stockholm, Stockholm, Sweden TN Sweden Full time

    **Job Description**Do you want to work in an international environment that helps companies grow their global sales and supports companies in investing and expanding in Sweden? Our organization is now looking to recruit a Business Controller who will have the opportunity to work proactively with financial analysis and processes to support business growth.As...