Strategic Account Lead for Key Retail Clients

7 days ago

Stockholm, Stockholm, Sweden TN Sweden Full time

We are seeking an experienced Account Director to serve as the primary contact for some of our key clients at WorkShop, a leading retail agency in the Nordics.

The ideal candidate will have a strong background in account management and project coordination, with a proven track record of delivering high-performance results. As an Account Director, you will oversee client profitability, manage budgets, and ensure seamless delivery across all services.

Main Responsibilities:

  • Client Growth & Profitability Management: Own and manage growth, profitability, and budgets for assigned clients, ensuring accurate and timely budget reporting to management.
  • Client Relationship Management: Act as the lead point of contact for all client-related matters across services, building and maintaining strong relationships with client stakeholders, and providing regular business updates.
  • Client Delivery Oversight: Lead and enhance delivery processes to maximize performance, ensuring exceptional customer satisfaction and improved margins.
  • Business Coordination: Coordinate internal and external teams to ensure projects remain within scope, schedule, and budget, collaborating with cross-functional departments to deliver tailored execution to client needs.
  • Account Performance Tracking: Forecast and track key account metrics, including quarterly results and annual performance, ensuring performance meets or exceeds expectations.

Qualifications:

  • Experience: 3+ years of account management experience, 2+ years of project management experience, and previous management experience is highly valued.
  • Educational Background: Bachelor's or Master's degree in a relevant field (e.g., Business, Communication, Marketing).
  • Skills: Strong verbal and written communication skills, proven ability to manage multiple client projects efficiently, business development mindset, and fluency in English, both spoken and written.

This is your opportunity to take on a vital role in ensuring the successful delivery of client projects while fostering long-term relationships with key stakeholders. If you thrive in a fast-paced, collaborative environment and are ready to lead with purpose and direction, we want to hear from you.

About Us:

We are WorkShop, a Consumer Experience Agency dedicated to creating and delivering innovative customer experiences for the world's biggest brands. We offer a complete portfolio of services, including data & insights, concept, field marketing, and more, making us a partner to our clients in every step.

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