Service Management Consultant

24 hours ago


Stockholm, Stockholm, Sweden Advania Sweden Full time
Jobbbeskrivning

I rollen som Service Managementkonsult arbetar du med att etablera samverkan av tjänsteleveranser vid införande av nya avtalskunder. Det innebär att du etablerar avtalade tjänster del i ett transitionsprojekt för att sedan lämnas över till en drift och förvaltningsorganisation.

Uppdragets område:

  • Bygga relationer och skapa förutsättningar för sömlösa samarbetsformer, både med kund och internt.
  • Etablera Service Management för kunden med hjälp av ServiceNow och ITIL-processer.
  • Ansvara för att Service Management i projekten levereras i enlighet med framtagen projektplan.
  • Förstå kundens verksamhet för att kunna möta förväntan i projektleveranser.
  • Ansvara för att leverans sker med hög kvalitet och kundnöjdhet.
  • Säkerställa överlämning från projekt till förvaltning och drift.

Vad vi söker hos dig:

Vi söker dig som är en modig och naturlig ledare som tar ansvar och har känsla för kvalitet. Du trivs att bygga och upprätthålla relationer, såväl internt med kollegor som externt med kund.



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