Technical Service Delivery Specialist

16 hours ago


Solna Municipality, Sweden Vattenfall AB Full time

Vattenfall AB is a leading producer and retailer of electricity and heat in Europe. We're committed to making fossil-free living possible within one generation. As a System Manager in our Customer IT team, you'll play a critical role in delivering high-quality services and contributing to our mission.

Key responsibilities include managing end-to-end system responsibilities, ensuring seamless IT operations, and collaborating with cross-functional teams. You'll work closely with business stakeholders, developers, and IT teams to ensure systems meet business needs and adhere to SLAs.

Key Responsibilities:

  • - Manage the system lifecycle, ensuring optimal system performance and efficiency.
  • - Collaborate with business stakeholders, developers, and IT teams to ensure systems meet business needs and adhere to SLAs.
  • - Optimize system-related expenses and make smart budget decisions.
  • - Maintain great communication between IT and business teams through regular check-ins.
  • - Support users, handle incidents, and keep things moving with quick resolutions.
  • - Ensure systems are secure, meet IT policies, and are audit-ready.
  • - Stay on top of software licensing to keep things compliant and cost-effective.

Requirements:

Technical Background:

  • - Technical expertise in software development and IT operations.
  • - Understanding of Agile methodologies and experience working in high-paced environments.
  • - Familiarity with DevOps practices, including CI/CD pipelines and containerization (Docker, Kubernetes).
  • - Experience with database management (SQL) and system monitoring tools.

Soft Skills:

  • - Strong communication and collaboration skills, engaging with technical and business stakeholders.
  • - Problem-solving skills, identifying and addressing system challenges.
  • - Teamwork skills, motivating and supporting colleagues.
  • - Fluency in English, as this is an international team.
  • - Passion for continuous learning and adopting new technologies.


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