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Senior Account Manager Lead

1 week ago

Stockholm, Stockholm, Sweden MongoDB Full time
The Customer Success team at MongoDB plays a critical role in establishing relationships and becoming a trusted advisor and 'go-to' person for standard methodologies and advice. As a Senior Customer Success Manager, you will be responsible for building and maintaining strong relationships with our customers, working closely with cross-functional teams to ensure customer satisfaction and drive growth through strategic account planning and execution.

**Responsibilities:**

* Develop and maintain strong relationships with customers through regular communication, ensuring their needs are met and expectations exceeded

* Collaborate with customers to understand their goals and objectives, develop customized plans to achieve those goals, and execute on those plans

* Promote MongoDB solutions and educate customers on the value of our products and services

* Drive customer adoption and ensure customers are using MongoDB solutions to their full potential, identifying areas for improvement and implementing strategies to increase adoption

* Monitor and report customer health, tracking customer satisfaction, retention, and growth

**Requirements:**

* 7-10 years of experience in a customer-facing role, preferably in a SaaS environment

* 4+ years of experience working with large-scale, technologically sophisticated accounts

* 2+ years of technical product experience or education

* Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders

* Strong problem-solving skills, with the ability to analyze complex customer needs and develop creative solutions

* A passion for technology and a willingness to continuously learn and adapt to new trends and innovations

**What We Offer:**

* Competitive salary and benefits package

* Opportunity to work with a fast-growing company that is leading the way in the technology industry

* Collaborative and dynamic work environment

* Professional development opportunities to help you grow in your career

If you are a motivated and results-driven professional with a passion for technology and customer success, we encourage you to apply for this exciting opportunity.