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Customer Solutions Engineer
2 months ago
We are seeking a highly skilled Customer Solutions Engineer to join our Support team. As a key member of our team, you will work closely with customers and colleagues to resolve complex technical issues and provide expert-level support.
Key Responsibilities:
- Provide first-class technical support to customers and internal teams, resolving issues and answering technical queries.
- Collaborate with colleagues to develop and implement technical solutions to complex problems.
- Utilize advanced technical skills to troubleshoot and resolve technical issues, including those related to MySQL, Javascript, and VoIP/SIP protocol.
- Develop and maintain in-depth knowledge of our solutions and services, including API integrations and data extraction using SQL.
- Work closely with our carrier partners to resolve telephony-related issues.
Requirements:
- Proven experience in a technical support role, with a strong background in SQL, Javascript, and/or PHP.
- Excellent problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions.
- Strong communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
- Fluency in spoken and written English is essential.
- Additional skills in telecommunications, networking, or SIP/VoIP protocol are highly desirable.
What We Offer:
- A competitive salary and benefits package.
- The opportunity to work with a dynamic and growing company, with a strong focus on innovation and customer satisfaction.
- A collaborative and supportive work environment, with opportunities for professional growth and development.
- A flexible and remote work arrangement, with the option to work from home or in our office.
About Kaisa Technologies AB
Kaisa Technologies AB is a global SaaS company specializing in Customer Experience solutions. We are a dynamic and growing company, with a strong focus on innovation and customer satisfaction. Our team is passionate about delivering exceptional customer experiences, and we are committed to providing our customers with the best possible support and solutions.
