
Customer Service Supervisor
17 hours ago
As a Supervisor, Data Center Customer Operations with Equinix, Inc., you will be responsible for overseeing the daily operations of our data center facilities. Your expertise will be crucial in ensuring seamless customer experiences and driving business growth through efficient operations.
Responsibilities
- Lead a team of professionals in performing site surveys, providing cost estimates, and installing new cables.
- Perform troubleshooting and fault resolution of reported/detected faults by investigating the issue, identifying the cause, and implementing the required fix.
- Summarize findings during troubleshooting and produce Incident Reports for customers.
- Assist in drafting proposals for data center infrastructure improvements that require capital expenditure approval.
Requirements
- Typically requires a minimum of proven years of related experience with a Bachelor's degree or equivalent work experience.
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