Senior Leadership Role in Customer Success

2 weeks ago


Stockholm, Stockholm, Sweden Teamtailor AB Full time
About Teamtailor AB

We're a global leader in Employer Branding and Applicant Tracking Software (ATS) SaaS platforms, supporting over 10,000 companies and 200,000 users worldwide.

As a forward-thinking company, we foster an environment where everyone feels empowered to make a tangible impact on our growth and takes on responsibilities. We also prioritize having fun

At Teamtailor AB, diversity is at the core of our company since its inception. Our team comprises talented individuals from various backgrounds and expertise, each bringing their unique perspective and helping us grow stronger every day.

Job Title: Team Manager – North Europe Customer Success Team

We're looking for an accomplished Team Manager to lead our Customer Success department. This role offers a chance to start your Teamtailor journey and potentially unlock more exciting opportunities within Customer Success once the current maternity leave concludes.

In this role, you'll oversee a diverse team of 20 Customer Success Managers (CSMs), consisting of Senior and Enterprise CSMs, supported by a dedicated Team Lead to drive results for our colleagues and customers.

We strive to create happy users through exceptional experiences. We're seeking individuals passionate about delivering top-notch experiences to our customers and users, just like our employees.

Your Key Responsibilities
  • Supervise daily team operations to guarantee efficient task completion.
  • Establish and attain team goals, collaborating with the Head of Customer Success for department-wide objectives.
  • Monitor and follow up on team KPIs, along with individual progress and overall performance with the Head of Customer Success.
  • Develop and assign projects, guide team members, and provide necessary support to enhance their performance.
  • Assist team members in handling customer and internal matters.
  • Pursue market expansion in North Europe, promoting success for both customers and Teamtailor.
  • Ensure seamless collaboration between departments at Teamtailor.
  • Implement strategies to boost team member performance and contributions to the Customer Success department.
Benefits and Opportunities
  • A challenging and fulfilling leadership role.
  • Leadership experience in a rapidly growing SaaS company.
  • Professional growth while contributing to Teamtailor's Customer Success department.
  • A stable long-term leadership position as we expand.
  • The chance to work with an industry-leading product.
  • A competitive salary package with performance-based incentives.
  • A vibrant multicultural work environment.
  • An annual company outing to an exciting destination.
  • A culture encouraging autonomy with accountability.


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