Computer Systems Technician

6 hours ago


Stockholm, Stockholm, Sweden Sky Systems, Inc. (SkySys) Full time
Role Overview

As a Technical Support Engineer at Sky Systems, Inc. (SkySys), you will play a key role in delivering high quality technical support for all End User Computing devices, including leading on the resolution of incidents, problems, requests.

Key Responsibilities
  • Delivering high quality technical support for all End User Computing devices.
  • Leading on the resolution of incidents, problems, requests.
  • Collaborating with Server and Networking teams to deliver optimum operational and business benefits.
  • Maintaining overall ownership of user's issue & service ensuring that they receive resolution within a reasonable timeframe.
Requirements
  • Associate degree or equivalent experience.
  • Good understanding of ITIL concept & Service Now.
  • Computer OS/Peripherals troubleshooting. Asset/Inventory Management.
  • Ensure tickets are updated on time and adhere to required SLA.
  • Basic experience in IT industry.
  • Ability to work independently and in a team environment.
  • Ability to communicate well with internal and external contacts.


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