Senior System Support Engineer
10 hours ago
- Ensure the seamless operation of our IT infrastructure, including servers, networks, and computer systems.
- Install, configure, and troubleshoot hardware and software to maintain system performance and security.
- Develop and implement efficient backup and disaster recovery procedures to minimize downtime.
- Collaborate with cross-functional teams to resolve technical issues and improve system performance.
- Be the front-line for technical improvements, including desktop support and troubleshooting hardware and software issues.
- Perform IT-related tasks for on-boarding and off-boarding processes (PC build-out, dev kit setup, etc.).
- Design and manage processes for managing requests, including tracking, communication, and resolution.
- Identify and advocate for changes in IT helpdesk process workflows based on requirements.
Required Qualifications
- 2-3 years of experience as a System Administrator or similar role with a strong service-oriented mindset.
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Strong knowledge of operating systems (Windows, Linux) and network administration.
- Ability to work independently and collaboratively within a team environment.
- Experience with Azure virtual machines and ITIL process-based helpdesk systems.
- Proficiency with corporate environments (AAD, AD, Directory Services, ADO, SharePoint, etc.) and client hardware for setup, optimization, and troubleshooting.
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