End User Computing Expert

9 hours ago


Stockholm, Stockholm, Sweden Sky Systems, Inc. (SkySys) Full time
Job Function

The Technical Support Engineer will provide high quality technical support for all End User Computing devices, including leading on the resolution of incidents, problems, requests.

Responsibilities
  • Leading on the resolution of incidents, problems, requests.
  • Providing technical support for all End User Computing devices.
  • Collaborating with Server and Networking teams to deliver optimum operational and business benefits.
  • Maintaining overall ownership of user's issue & service ensuring that they receive resolution within a reasonable timeframe.
Requirements
  • Associate degree or equivalent experience.
  • Good understanding of ITIL concept & Service Now.
  • Computer OS/Peripherals troubleshooting. Asset/Inventory Management.
  • Ensure tickets are updated on time and adhere to required SLA.
  • Basic experience in IT industry.
  • Ability to work independently and in a team environment.
  • Ability to communicate well with internal and external contacts.


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