ERP Implementation Specialist
7 days ago
Job Title: ERP Implementation Specialist
Company: Optinova Nordic AB
Job Type: Full-time
Location: Uppsala, Sweden or Mariehamn, Åland
Job Description:
Job Summary:
Optinova Nordic AB is seeking an experienced ERP Implementation Specialist to join our Group Operations Team. As an ERP Implementation Specialist, you will be responsible for providing global user support, leading the monthly release management process, and acting as a backup for operations when needed.
Key Responsibilities:
- Provide 2nd line global support, analyzing and resolving ERP user support requests.
- Escalate complex issues to 3rd level Monitor Functional Owners within GOPS and Group Finance.
- Analyze changes in new ERP releases, coordinate regression testing, and prepare release notes for users.
- Participate in development and process harmonization projects.
- Administer new user creation, ERP access, and training.
- Advise and train users on standard ERP system usage.
- Provide short-term backup support for various operations, primarily in customer service, to balance workload.
Requirements:
- Previous experience with Monitor ERP or similar systems.
- Experience in order handling, delivery, production, or accounting.
- Strong interpersonal and communication skills, with the ability to build trust and collaboration within the Optinova Group.
- Excellent problem-solving abilities.
- Understanding of software testing processes.
- Ability to manage multiple tasks and work in a fast-paced environment.
- Willingness to travel and work remotely with users across various time zones.
- High stress tolerance and a fast learner.
- Bachelor's degree in IT, Industrial Engineering, Finance, or a related field.
- Fluency in English and Swedish; proficiency in German or Thai is a strong plus.
What We Offer:
Optinova Nordic AB offers a challenging and rewarding work environment with opportunities for learning and career advancement. We are committed to providing our employees with the tools and resources they need to succeed.
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