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Diagnostic Instrument Specialist
14 hours ago
This is an excellent opportunity to contribute to Roche Diagnostics, a leading global health supplier in In-Vitro Diagnostics.
The position is part of the Serum Work Area (SWA) within the Regional Customer Support Centre (RCSC).
The RCSC provides technical and scientific support to our customer base across various regions.
You will provide remote application support for our SWA portfolio of instruments and reagents, as well as customer training.
Your responsibilities will include:
- Providing applications support and problem resolution to customers;
- Providing remote support to field employees;
- Ensuring proper complaint handling and documentation;
- Coordinating with field teams and sales managers to ensure customer satisfaction;
- Completing special projects;
- Conducting customer training in our laboratories;
- Participating in complaint review, analysis, and trending processes;
- Providing on-site support when required;
- Supporting sales organizations with instrument/system demonstrations and technical responses.
A comprehensive initial introduction training will be provided for the first six months.
The ideal candidate will have a degree in Biomedical Science or an equivalent scientific degree and several years' experience in the diagnostic industry or hospital environment.
You will possess excellent communication and problem-solving skills, and be fluent in English and Swedish.
In addition, you should have:
- Ability to approach problems analytically and provide resolution guidelines;
- Focus on customer satisfaction and care;
- Good understanding of modern laboratory practices.
This role is based in Burgess Hill. We offer relocation support from another country.
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