IT Service Delivery Manager

4 days ago


Malmo, Skåne, Sweden Resurs Bank Full time
Job Description

We are seeking a proactive IT Service Manager to lead and develop our services within Windows Server Operations and Data Centers.

This role involves overseeing relationships with outsourcing partner companies and vendors, ensuring services are delivered according to agreed levels, and continuously optimizing and streamlining processes.

  1. Oversee license management, audits, and domain process responsibilities.
  2. Monitor and develop IT support to align with business needs, implementing changes as necessary.
  3. Define vendor requirements, manage documentation and track service quality.
  4. Lead service delivery improvements, infrastructure development, and the company's architectural roadmap.

Key Responsibilities:

  • Leadership & Communication: Strong leadership and communication skills to manage relationships with vendors and outsourcing partners.
  • Service Delivery: Experience overseeing service delivery, including SLAs, KPIs, and financial tracking within IT Operations.
  • Technical Knowledge: Good knowledge of Windows Server Operations and data centers, with responsibility for licenses and audits.
  • Analytical Skills: Analytical mindset with the ability to assess IT functions, identify improvements, and implement changes.
  • Vendor Management: Proven ability to manage vendor relationships, define requirements, and ensure customer satisfaction.
  • Languages: Spoken and written experience in English.
  • Experience: At least 5 years of experience within relevant roles.


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