
Consultant for Central Europe Markets
7 days ago
About the Company
GANT is a renowned brand that has been at the forefront of American Sportswear since 1949. The company was founded in New Haven, Connecticut, and has since become a leader in creating iconic clothing for those who embody courage, curiosity, and creativity.
GANT's global presence spans over 70 markets, with 600 stores, 4,000 selected retailers, and a team of 1500 employees worldwide. The company's goal is to become the preferred employer in the premium lifestyle sector, attracting like-minded individuals to join their team.
About the Role
In this exciting opportunity, you will work as a Customer Service Agent for Central Europe, supporting customers mainly through phone and email interactions. Your primary responsibility will be to handle customer inquiries related to orders, products, stores, or loyalty programs, ensuring seamless communication within the brand's tone and style guidelines.
You will also report any issues to the E-Commerce teams and the Customer Service Manager, providing exceptional service to our customers.
Key Responsibilities
- Provide top-notch customer support by resolving queries related to orders, products, stores, or loyalty programs using Service Cloud.
- Collaborate closely with the E-Commerce teams and the Customer Service Manager to address any issues or concerns.
- Effectively handover cases and issues handled to the in-house team.
Requirements and Qualifications
To excel in this role, we seek a highly skilled individual with fluent German language proficiency. Proficiency in additional languages such as Dutch, English, or Swedish is a significant advantage. Previous experience in customer service or working on digital platforms is also desirable.
We value candidates who possess excellent communication skills, are able to think critically, and are passionate about delivering exceptional customer experiences.
Additional Information
This is a part-time consultancy position, offering an exciting opportunity to join A-hub and work with GANT as a consultant.
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