Ge Healthcare Radio Pharmacy Nordics Support Engineer

4 days ago


Uppsala, Uppsala, Sweden GE Healthcare Full time
GE Healthcare Region Support Engineer Radio-Pharmacy Nordics

Job Description Summary:

The Role of the RP Field Engineer:

  • Meet daily service repair needs of customers' equipment, drive customer satisfaction through Service Excellence.
  • Develop and maintain strong interpersonal relationships with customer representatives in the Nordics region.

You will be responsible for providing on-site and remote support to internal and external customers using applicable technology and remote tools.

The Technical Focal Point for Radio-Pharmacy Modality within the region:

  • Act as technical focal point for radio-pharmacy modality within the region for all major modality initiatives within new product introduction (NPI).

Duties and Responsibilities:

  1. Advanced system-level troubleshooting, installation, maintenance, and service repair needs on radio-pharmacy equipment.
  2. Daily interface with customers on equipment status issues, act to ensure satisfaction to primary customers.
  3. Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
  4. Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
  5. Maintain tools and test equipment properly, ensure they are calibrated.
  6. Identify sales opportunities, communicate to account team, assist in growth and direction of business in his/her geographic area.
  7. Work as a member of local team to provide efficient and cost-effective service delivery to all accounts within assigned area.
  8. Responsible for warranty and planned maintenance service (PMS) contract cost control.
  9. Teach and assist other field engineers on advanced and complex troubleshooting and technical fixes.
  10. Installation: Play a leading role in complex and multifunctional rooms.
  11. Maintain effective quality systems and programs compliant with ISO 9001 standard.


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