IT-support Engineer

1 week ago

Uppsala, Uppsala, Sweden Dirac Research AB Full time
What Dirac Offers You

The opportunity to take ownership of your work, drive improvements, and expand your expertise in a dynamic and forward-thinking environment.

At Dirac, you'll work alongside passionate and skilled professionals, gaining international exposure and collaborating with colleagues worldwide. Here, you'll not only contribute to shaping the future of sound and optimizing our IT systems, but you'll also have the opportunity to take on responsibility, drive improvements, and grow in your career.

We offer a modern, workplace that supports flexibility and work-life balance. As part of our commitment to your well-being, we provide comprehensive benefits, including health insurance, life and injury insurance, wellness benefits, and pension savings with additional employer contributions.

Your Role as IT-support engineer

The IT team at Dirac Research is looking for a curious and service-oriented technical colleague. At a company-wide level, the team ensures that all IT systems function optimally, while at an individual level, we get to know our colleagues and equip them with the right tech.

You can throw the idea of a typical day out the window. Generally, you can expect 100+ people worldwide (most of them in Sweden) to rely on you for their support needs—whether it's troubleshooting computers, fixing VPN errors, ensuring the right permissions for the job, setting up new employees, updating applications and security baselines, or handling everything in between.

You'll be troubleshooting technical issues, implementing tests and automations to help the team optimize efficiency, and participating in projects aimed at making the IT environment more efficient and secure.

Key Responsibilities

- Provide remote and hands-on support for Windows, macOS clients, systems in a Microsoft Entra ID environment, Office 365 and Microsoft Intune
- Leverage our MDM tool (Intune) to setup, deploy, update, troubleshoot, and retire computers through their lifecycle
- Efficiently respond to requests for technical assistance via ticket system (Jira Service Management)
- Troubleshoot in a timely manner and follow through with users to make sure they can do what they do to help them be richer, smarter and happier (coupled with rapid communication)
- Take initiative in improving the team, improving the customer experience, and improving your skill-set - never settle for "that's just how we've done it" when you see ways to improve our support experience
- Ensure your team can provide an efficient level of coverage online during core business hours

Who You Are

We are seeking a proactive individual with a strong collaborative mindset who values knowledge-sharing and continuous learning. You are highly motivated to develop your skills and stay up to date with new applications, systems, and emerging technologies to enhance your expertise. Your strong analytical and problem-solving abilities enable you to identify potential challenges early and take proactive measures to mitigate risks. Additionally, you are committed to continuous improvement, ensuring that processes, systems, and collaborations evolve positively through your contributions.

Skills and Qualifications

- As English is our corporate language, proficiency at a minimum of an upper-intermediate level is required
- Ability to communicate technical issues to a non-technical audience
- We don't care much about titles, but you may self-identify as a Tier 1+ Tech Support professional, on your way to Tier 2
- Demonstrated experience working with Entra ID Users and Groups Management (i.e. - edit accounts, manage memberships, etc.)
- Experience deploying, configuring, managing and supporting computers and phones in Microsoft Intune
- Security experience with AIP, ATP, DLP, MFA and EMS
- Experience working with cloud providers like Azure and AWS
- A good understanding of Microsoft 365 concepts including Exchange Online, OneDrive for business, SharePoint Online
- Comfortable working within a ticket system (we use Jira)
- Experience with handling hardware + inventory tracking skills
- EU citizenship or hold a valid work permit in Sweden

Start Date

By agreement and are flexible for the right candidate.

Location

This role is based at Dirac's headquarters in central Uppsala, Sweden.

About Dirac

Dirac is one of Sweden's fastest-growing audio tech companies, known for best-in-class technology and a prestigious customer base that includes many of the world's most reputable brands. We are passionate about sound and innovation, and our pioneering technology is shaping the future of audio experiences.

We are a global company with headquarter in Uppsala, Sweden, with subsidiaries in Denmark, Germany, China, Japan and South Korea. Through our partners, Dirac also has a strong presence in the United States.

Please read more about us at https://www.dirac.com/ and follow us on social media.

Questions About the Role?

If you have questions about the position, please contact Marlén Norling, Head of IT at marlen.norling@dirac.com. For recruitment process inquiries, contact our HR team at hr@dirac.com.

We're excited to hear from you

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