IT Support Engineer

4 days ago

Uppsala, Uppsala, Sweden Cytiva Sweden AB Full time
Bring more to life

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Cytiva, one of Danaher's 15+ operating companies, our work saves lives—and we're all united by a shared commitment to innovate for tangible impact. You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.

Learn about the Danaher Business System which makes everything possible.

As IT Support Engineer for Cytiva at our facilities in Uppsala, Sweden, you will work with users and business units on site to provide support for both personal and shared IT functions. This includes supporting services for applications, clients as well as equipment in validated lab, warehouse and manufacturing environments. As IT Support Engineer, you will be part of a local IT team on site but will also work closely with our central teams and our sites in Umeå, Sweden and in Muskegon, US where we have the same type of environments and applications. This role will report to the IT Manager in Uppsala.

Your work will be performed at location on the site in Uppsala with limited opportunities to work remotely. Work will in majority be conducted during office hours but there will be limited occasions where work needs to be performed during unsociable hours or weekends.

Being part of the greater IT community offers many opportunities to grow over time and become even more specialized or apply for new challenges and roles within the company. We have many associates that started working with an isolated service on a site that over time have moved over to key global roles within the company.

In this role, you will have the opportunity to:

- Support
- Handle incidents / problems, providing support for associates both on-site or remote by handling support tickets in ServiceNow.
- Work as an extension of the global support and operations teams.
- Manage service-requests, including the staging and provision/ordering of IT equipment, supporting local team, etc.
- Work in the local Helpdesk (Tech Lounge) and on the floor at location by the business units.
- Provide support services for personal IT, shared IT, applications and validated environments in lab, warehouse, and manufacturing environments.
- Assist and work together with the IT infrastructure team, assisting with tasks related to the network and hosting environments.
- Learn and stay up to date with solutions within the service area and according to local initiatives and the roadmap from global IT.
- Provide guidance and give instructions to end-users.
- Collaboration
- Interact with global IT teams and colleagues in Uppsala, Umeå and Muskegon, US.
- Communicate, orally and in writing, technical information to audiences at all levels of the organization
- Changes and projects
- Assignment and participation in IT projects
- Be part of performing changes to the supported functions, implement and test changes

The essential requirements of the job include:

- Several years of documented experience providing IT support services.
- Proven competence in client environments, specifically the Microsoft suite including Windows, Office and Teams, antivirus and software distribution.
- Experience with staging and deployment of clients.
- Experience working according to ITIL processes, incidents, and service-requests in a structured support system.
- Fluent in English.

It would be a plus if you also possess previous experience in:

- Asset management
- Different applications and services
- Mobile device management / Microsoft Intune
- Microsoft Active Directory
- Microsoft MECM
- Microsoft Office 365
- Network fundamentals
- Projects specifically related to rollouts and OS upgrades
- ServiceNow
- Voice over IP & telecom
- Experience from providing support in pharmaceutical, manufacturing and laboratory environments
- Technical certifications and trainings

We're looking for an individual with high energy level and enthusiasm to achieve the best possible experience for our users. To be successful in this role, we believe that the candidate should have excellent interpersonal and verbal communication skills, with the ability to quickly build credibility with our associates. We're looking for a strong team player who collaborates well with others to solve problems.

Interview and selection will happen continuously and the opening can be filled before last day of application. For questions regarding the role please contact hiring manager Björn Olsson b.olsson@cytiva.com. We look forward to hearing from you

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

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