Manufacturing Applications Support Specialist

1 week ago


Solna Municipality, Sweden Cepheid Full time

About Cepheid

Cepheid is a leading company in the field of molecular diagnostics, dedicated to improving healthcare through fast and accurate diagnostic testing. Our mission is to develop scalable and groundbreaking solutions to solve complex health challenges.

Job Summary

We are seeking a highly skilled Service Delivery Manager to lead our manufacturing applications support and sustaining teams globally. This position is part of the Global Systems Engineering group and will be based in Solna, Sweden.

Key Responsibilities

  • Provide guidance, training support, and knowledge as required for Cepheid's sites worldwide.
  • Develop a deep understanding of Cepheid processes and work with cross-functional teams to gain insights into the scope of service delivery.
  • Develop and implement ITIL processes.
  • Ensure service delivery per SLA, in collaboration with corporate IT and third-party vendors.
  • Manage a team of professionals to provide guidance, conduct performance reviews, provide feedback, and foster expertise for growth.

Requirements

  • Bachelor's degree with 9+ years of relevant work experience or master's degree with 7+ years of relevant work experience.
  • In-depth knowledge of ITIL.
  • Solid problem-solving skills.
  • Solid track record in people management.
  • Flexibility in working hours to work with India, US, and Sweden.

Preferred Qualifications

  • Experience with Manufacturing Execution Systems (MES) such as Camstar, Siemens OpCenter, or other MES system.
  • ITIL certification.
  • IT infrastructure like Windows Server, SQL Server, AWS.


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