Adventure Hospitality Specialist
2 days ago
As a Guest Services Executive at Day 8 AB, you will be responsible for delivering exceptional customer service, managing guest complaints, and driving business growth. Your key responsibilities will include analyzing post-event feedback, maintaining accurate brand messaging, and strengthening relationships with loyal customers. If you are highly personable, enthusiastic, and proactive, with a passion for exceptional customer service and building strong connections, we encourage you to apply.
About the Company
Day 8 AB is an iconic brand that has been setting the standard for extraordinary sailing experiences since 2006. We've welcomed over 110,000 guests from 199+ countries, creating a global community of adventurers who share a passion for travel, connection, and the open sea. Our mission is to craft unforgettable moments that inspire a deeper appreciation for our planet.
Key Responsibilities
* Deliver exceptional customer service and build strong connections with guests.* Manage guest complaints from booking to post-event, collaborating with Operations and the Commercial Director on resolutions.* Analyze post-event feedback to improve guest experience and communicate with Operations and Marketing.* Maintain accurate and engaging brand messaging across the website and customer email journeys.* Strengthen relationships with loyal guests and group booking leaders.* Maximize opportunities to re-engage past guests and grow bookings through proactive sales techniques.* Collect and promote customer reviews for social proof.* Lead customer service training for temporary team members.
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