Amex Credit Advisor

2 days ago


Stockholm, Stockholm, Sweden TN Sweden Full time
Job Title: Amex Credit Advisor - Stockholm

We are seeking a highly motivated and results-driven individual to join our Credit Department in Stockholm. The successful candidate will be responsible for advising customers on their consumer credit accounts, providing guidance on payment plans and resolving any issues that may arise.

About the Role:

The role involves working closely with customers to understand their needs and provide tailored solutions. You will use your communication skills to resolve customer complaints and concerns, while also identifying opportunities to improve customer satisfaction and loyalty.

Key responsibilities include analyzing customer data to identify trends and patterns, developing effective strategies to address customer concerns, and collaborating with colleagues to achieve quality goals and meet productivity targets.

Requirements:
  • Excellent communication and interpersonal skills.
  • Ability to analyze complex data and make informed decisions.
  • Confidence in handling customer interactions, including difficult or sensitive situations.
  • Results-driven approach, with a focus on achieving high-quality outcomes.
About Us:

At Amex, we pride ourselves on being a dynamic and innovative organization. We are committed to delivering exceptional customer experiences, while also fostering a culture of innovation and creativity.

Benefits:
  • Opportunities for career growth and professional development.
  • Collaborative and supportive work environment.
  • Recognition and rewards for outstanding performance.
  • Employee recognition programs and social events.


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