
Nordic Consumer Credit Expert
2 days ago
We are seeking a highly skilled professional to join our Nordic Consumer Credit team in Stockholm. As a key member of the team, you will be responsible for providing first-class service to our customers while gaining experience in a global service company.
About the Role:The role involves handling outbound and inbound calls from consumer cardmembers whose accounts are flagged as overdue or delinquent. You will build significant connections with our customers by offering custom solutions, consultative assistance, and first contact resolution to work out a positive outcome for the customer and American Express.
Key responsibilities include delivering best-in-class service while responding to customers' inquiries and problems, making decisions based on risk assessment and the customer profile, and meeting and exceeding quality goals, compliance regulations, and productivity targets.
Requirements:- Proficient in Finnish, Swedish, and English, both verbal and written.
- Strong analytical skills.
- Confidence in challenging customer situations.
- Ease in navigating multiple systems to service our customers.
At Amex, we strive to give continuous coaching and feedback in our colleagues' work, to get the best chances to succeed in their roles. We provide the opportunity to develop into a professional role as well as personal growth in our international and dynamic Company.
Benefits:- Support for financial well-being and retirement.
- Comprehensive medical, dental, vision, life insurance, and disability benefits.
- Flexible working model with hybrid, onsite, or virtual arrangements.
- Generous paid parental leave policies.
- Free access to global on-site wellness centers staffed with nurses and doctors.
- Free and confidential counseling support through our Healthy Minds program.
- Career development and training opportunities.
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