![Rasulson Consulting AB](https://media.trabajo.org/img/noimg.jpg)
IT Process Manager
4 days ago
As a seasoned IT process manager, you will be responsible for overseeing the entire event management process within our organization. Your primary objective is to design and implement a robust framework that ensures operational stability, efficiency, and alignment with business objectives.
The ideal candidate should have proven experience in process management, preferably within an event management or similar ITIL-aligned framework. They should also possess a strong understanding of IT service management tools such as ServiceNow, Splunk, and GCP monitoring solutions.
Key Responsibilities:
• Develop, implement, and maintain a cohesive and scalable event management process in line with ITIL best practices.
• Ensure consistent process adherence across all relevant teams and systems.
• Serve as the primary point of accountability for the event management process.
• Collaborate with stakeholders to identify areas for enhancement throughout the event management lifecycle.
• Introduce innovative solutions for event correlation, prioritization, and automation by leveraging predictive analytics and AI/ML tools.
About Us:
Rasulson Consulting is a specialized staffing and recruitment firm focused on the IT sector. We collaborate with leading tech companies and innovative startups to provide exciting career opportunities for individuals passionate about digital development.
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