Event Management Process Lead
1 day ago
The Incident Response Director will be responsible for designing, implementing, and continuously improving the incident response process to ensure operational stability, efficiency, and alignment with business objectives. This role involves identifying areas for improvement within the incident response lifecycle, introducing innovative solutions for incident correlation, prioritization, and automation using predictive analytics and AI/ML tools, and collaborating with stakeholders to ensure seamless event-to-incident workflows.
About You
We are looking for an experienced professional with a strong background in process management, preferably within Incident Response or a similar ITIL-aligned process. Your expertise should include a deep understanding of IT service management tools, such as ServiceNow, Splunk, and GCP monitoring solutions. Experience with predictive and proactive operations, leveraging AI/ML tools for operational stability, is also essential. Additionally, you should have familiarity with incident management, change management, and problem management processes.
Your Key Responsibilities
- Design, implement, and maintain the Incident Response process to ensure consistency, scalability, and alignment with ITIL best practices.
- Collaborate with stakeholders to identify areas for improvement within the incident response lifecycle.
- Introduce innovative solutions for incident correlation, prioritization, and automation using predictive analytics and AI/ML tools.
- Closely work with tools like ServiceNow, GCP, and UiPath to enhance incident management capabilities.
What We Offer
We offer a challenging and rewarding work environment that allows our professionals to grow and develop their skills. Our company culture values collaboration, innovation, and continuous improvement. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply.
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