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Technical Support Specialist

2 weeks ago

Linköping, Östergötland, Sweden Danfoss GmbH Full time

At Danfoss, we are looking for a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a crucial role in providing technical assistance to our customers and prospects in the refrigeration industry.

The ideal candidate should have a strong background in refrigeration applications and be able to diagnose, analyze problems, and provide solutions to customers and refrigeration installers.

Key Responsibilities:
  • Providing technical support to cooling customers and prospects by phone and mail
  • Maintaining customer relationships and sales support activities using CRM systems
  • Supporting internal commercial and sales staff in technical issues
  • Working collaboratively in an international team environment
  • Leveraging expertise to lead customers through complex technical issues or answer product-related questions
  • Developing and delivering training programs for internal and external stakeholders
Ideal Candidate Qualifications:
  • Degree in Refrigeration Technology or related field
  • More than 5 years of experience in technical roles within the refrigeration industry
  • Strong knowledge of typical refrigeration applications and Commercial Refrigeration principles
  • Excellent communication skills with ability to communicate technical information effectively
  • Fluency in English language (spoken and written) is essential
  • Strong personal resilience, highly motivated team player with a strong drive to succeed
  • Effective presentation and explanation skills, both verbal and written
  • Strong analytical approach, proactive mindset with focus on customer satisfaction and sales support