Order Management Specialist

5 days ago


Stockholm, Stockholm, Sweden Swedish Match Full time
About Swedish Match

We are undergoing a revolutionary change, transitioning to smoke-free products. This transformation offers significant opportunities for growth and innovation.

As part of our Operations team, you will have the freedom to develop and improve processes, ensuring efficient product order flow to our business customers. You will also manage eCommerce platform backend processes for restocking websites.

Key Responsibilities
  • Maintain regular communication with business customers and distributors via phone or email.
  • Collaborate with third-party suppliers, such as warehousing and logistics providers.
  • Register and review sales orders in SAP.
  • Handle complaints and monitor the delivery of goods.
  • Identify areas for process improvement and implement changes through testing.
  • E nsure timely product order flow to our business customers.
  • Manage eCommerce platform backend processes for restocking websites.

This is a temporary contract for 12 months, with the possibility of extension.



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