Live Operations Coordinator

6 hours ago


Stockholm, Stockholm, Sweden Embark Full time

We are looking for a highly skilled Live Operations Coordinator to join our team at Embark. As part of our production team, you will collaborate with creative and product stakeholders to support teams in delivering their goals. Your expertise will ensure smooth game updates and content releases across multiple platforms.

At Embark, we empower game makers—people who have ownership over the piece of the game they're creating. As a Live Operations Coordinator here, you'll be the reliable point of contact and support for talented creative and technical teams who bring their best to our players.

Key Responsibilities:

  1. Operations Oversight: Oversee the live operations pipeline, ensuring that all aspects of game maintenance, updates, and content releases are properly planned, executed, and monitored.
  2. Stakeholder Management: Build and maintain relationships with internal stakeholders, including development teams, marketing, and community engagement, to ensure alignment and effective communication.
  3. Issue Resolution: Quickly identify and resolve operational issues, coordinating with internal teams and external partners as needed to minimize downtime and impact on player experience.
  4. Process Improvement: Continuously evaluate and improve live operations processes to increase efficiency, reduce risk, and enhance overall player satisfaction.
  5. Team Collaboration: Collaborate with cross-functional teams to develop and implement strategic plans that drive business growth and revenue.

Requirements:

  1. 3+ years of experience in the PC/console space as a producer or release manager.
  2. Live operations experience on PC and console, and an understanding of first party requirements and portals.
  3. Strong communication and stakeholder management skills to build and maintain effective relationships with internal and external partners.
  4. A proactive, results-driven, and data-oriented approach, with a high sense of ownership over the live operations pipeline.
  5. An organized and detail-oriented mindset, the ability to thrive within ambiguity and messiness, and the patience to bring the former to tame the latter.
  6. A passion for video games, particularly competitive or live service titles, and a curiosity for learning how they are built and maintained.


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