Operations Coordinator

4 hours ago


Stockholm, Stockholm, Sweden Wolt Full time
About the Role

We are seeking a highly skilled Operations Coordinator to join our team. In this role, you will be responsible for optimizing the courier early lifecycle activation journey, ensuring smooth onboarding and engagement at every stage of the lifecycle.

Your Key Responsibilities
  1. Owning and optimizing the courier early lifecycle activation journey;
  2. Designing and executing tailored activation strategies for our courier community;
  3. Acting as the bridge between onboarding and activation, ensuring seamless transitions and reducing courier churn in the early lifecycle stages;
  4. Developing and continuously improving standard operating procedures to enhance courier activation, motivation, and long-term retention;
  5. Monitoring key performance metrics to understand activation drivers and iterating on strategies based on data insights;
Our Ideal Candidate
  • Previous experience in operations, marketing, incentive design, and/or customer service is highly preferred;
  • Familiarity with working with data, using Looker or similar data visualization tools is a plus;
  • Familiarity with courier engagement strategies and incentive / bonus structure planning is a plus;


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