Success Consultant

5 days ago


Malmo, Skåne, Sweden n2y LLC Full time
About the Role

We are seeking a driven and customer-focused individual to join our Customer Success team in the Nordics, with a primary focus on Sweden.

Main Responsibilities
  • Nurture and grow existing customer accounts by building strong, lasting relationships and becoming a trusted advisor.
  • Identify and capitalize on opportunities to upsell customers to our latest tools and cross-sell other relevant solutions, maximizing their value from Everway.
  • Create a seamless onboarding experience for new customers, ensuring they quickly understand our products and how to achieve their desired outcomes.
  • Develop and deliver training materials, including webinars and user videos, and contribute to engaging content for customer events.
  • Address customer concerns and resolve issues promptly and effectively, ensuring their satisfaction and loyalty.
  • Champion customer needs and feedback within Everway, collaborating with sales, marketing, support, and product teams to drive continuous improvement and innovation.
  • Define and monitor key performance indicators (KPIs) like customer satisfaction, retention, and renewal rates, demonstrating the value of your work.


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