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Client Success Manager

1 week ago

Malmo, Skåne, Sweden Watu Credit Full time

Watu Credit is a leading provider of innovative financial solutions. We're seeking an experienced CLIENT SUCCESS MANAGER to join our team and help us drive customer satisfaction and retention.

About the Role

This is a key role within our organization, requiring a strong focus on building relationships and driving customer success. The ideal candidate will have a proven track record of achieving high levels of customer satisfaction and retention.

You will be responsible for developing and executing strategies to improve customer experience, as well as identifying opportunities for growth and expansion. This role requires a strong understanding of financial products and services, as well as the ability to think creatively and develop innovative solutions.

Key Responsibilities:

  • Customer Onboarding: Conduct training sessions on products, where Watu Credit standards are observed and subjects include features and recommended practices.
  • Relationship Management: Build strong sustainable long-term relationships with key business stakeholders.
  • Customer Success Planning: Evaluate and monitor customer health and proactively address any risks to Watu Credit client satisfaction or retention.

We're looking for a talented individual who can bring a fresh perspective to our team and drive results. If you're passionate about delivering exceptional customer experiences, we'd love to hear from you